Our Guarantee

Walkthrough is committed to creating memorable & safe experiences. To do so, we have implemented practices that address our customer's main concerns.

Your photographer is fully vetted and has passed a backgound check.
If you're not happy with the photos, we'll work with you to make it right.
You can contact us for support any time, 365 days a year.

Pricing & Payment

How much do your services cost?

Our pricing varies depending on the photography services you need, but our goal is to make all of our pricing as transparent as possible. See our pricing page here.

Your Photographer

Who will my photographer be?

We make sure to match you with a qualified and professional photographer for every booking. Your photographer will be personable, professional, and friendly.Unless otherwise requested, we will provide you with their name and contact details 24 hours before your booking. This info can also be found on the email sent to your inbox 24 hours before your shoot.

How do I know that they will show up?

We are in close communication with our photographers and will know immediately if one becomes unavailable. The on-demand aspect of our business allows us to get a replacement in time for your booking.

Can I tip my photographer?

You're not required or expected to leave a tip but if you choose to do so, the best way to do this is on-site.

Can I request a specific photographer?

Of course! On all of our booking and quote request forms there is a Requested Photographer field which allows you to request a specific photographer to work with you. If the date and time of your booking is not flexible we are unable to guarantee that they will be available to shoot, but we will be sure to invite them first and will let them know that you requested to work with them. If you aren’t flexible on the date and time of the shoot they aren’t available we will then staff another one of our qualified photographers.

Photos

How many photos will my photographer take?

The final number of photos varies depending on several factors including property size, extra features, rooms, etc. Our goal is to edit and deliver every good photo that is taken during your shoot, and we don’t limit you to a specific number of photos in your gallery.

Who owns the copyright to the photos?

By default Walkthrough retains the copyright in all images but you are free to use them in any fashion to sell the home or put together marketing materials. Additional copyright info can be found in our terms of service.

Cancellation & Reschedule Policy

What is your cancellation and reschedule policy?

Due to the nature of our service, we do have a cancellation and reschedule policy in place to protect our photographers. We understand - plans sometimes change, but in order for us to maintain the level of quality in our photographers we are obligated to pay our photographers for the time that they’re booked when a booking is cancelled or rescheduled. If you need to reschedule or cancel your booking please contact our Customer Support Team via hello@getawalkthrough.com or 303.900.0469.